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It is high time for the insurance industry to be more ‘flexible’ with policy amendments.

Today, I had an unfortunate experience with an insurance broker, Right Choice Insurance. I decided to upgrade from my current Mercedes C2220D Salon type and purchased a Range Rover Velar and was in the process of transferring my insurance policy to this new vehicle. However, to my surprise, Right Choice Insurance was unable to insure my new purchase as Range Rover Velar doesn’t fall into their Insurance category, and I was left with no choice but to cancel my policy mid-term. This resulted in me paying £165 for the cancellation, as well as losing my 7 months of No Claims Bonus time with this insurer, as they were unwilling to transfer it to another policy.

This experience left me feeling frustrated and helpless. It also made me realize that in the world of insurance, the administrative changes made by insurers and brokers can have a significant impact on the end consumer. Moreover, these changes are often made with little consideration for the consumers and without any flexibility or options.

While I understand that insurance providers have their own policies and procedures to follow, it is disappointing to see that the consumers are left to bear the brunt of these policies. It is frustrating to see that these providers are not willing to work with their customers to find a solution that benefits both parties.

In my case, I had to pay a hefty fee for a mid-term cancellation and lost my No Claims Bonus time with the insurer, which could have been avoided if they had been more flexible in their policies. I believe that these kinds of policies and practices only serve to harm the reputation of the insurance industry as a whole.

In conclusion, my experience with Right Choice Insurance Broker has taught me that it is essential to thoroughly research and consider the policies and practices of an insurance provider before choosing to work with them. It is also important to be aware of the administrative changes that can have a significant impact on the end consumer and to be prepared to face the consequences of these changes.

I had to go through the process of searching for a new insurer all over again. I had to go back to the usual comparison websites, spend hours comparing policies, and eventually chose a new insurer. This was a time-consuming and frustrating process, which added to the administrative burden that I had to bear.

It is high time for the insurance industry to consider the needs and concerns of the consumers and to provide more flexibility and options to ensure a more consumer-friendly experience.

I hope that my experience serves as a reminder to consumers to be aware of the policies and practices of their insurers and brokers. It is crucial to choose a provider that not only offers competitive rates but also has a customer-friendly approach. As for the insurance industry, I hope that they take the necessary steps to become more flexible and customer-oriented, to ensure a more positive experience for their customers.

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